!!--DISCLAIMER--!!

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We decided to let you guys (and girls) know why Armatribes has been down for so long. Our host actually deleted our virtual server and backups, and made us a new virtual, before we had ANY chance to move the databases out.

This is a transcript from our host VPSLand about all the erver crashes and what they have replied us. There are only cut out personal information, everything else is completely uncencoured. We apologize all this trouble, we have moved the armatribes databases to a other computer in order to kill the server crashes. Hopefully Armatribes will have 99% uptime again!

As a bonus, anyone who creates a account, will recieve 500 gold besides the normal gold bonuses you get from referring, and spreading the word!

!!--DISCLAIMER END-!!


XA Studio Posted On: Jan 02 2010 04:55 AM Dear Tech Support I have installed MSSQL 2008 and putted up some databases. But when i made some permissions i got disconnected with the error "Lost connection" Now i cant login to my server. So these programs are installed: MSSQL 2008 HMailEnable FileZilla IIS The server is online, since the webpages are still running but it seems like something else is wrong. Can you guys please tjek it XA Studio Posted On: Jan 02 2010 05:08 AM you can see at this domain that the server is running. The last thing i did was to make JMK owner of every database in MSSQL What ever you do, DO NOT reinstall the server. EVERYTHING is on the server, all our 18 websites and i refuse to set it all up one more time. it takes over 2 days work. XA Studio Posted On: Jan 02 2010 05:09 AM hmmm now the server is shut down. None of the domains are responding VPSLAND.com | Support Posted On: Jan 02 2010 05:22 AM Hello, I am escalating your issue to our senior admins so that they can assist you further. We will further keep you posted with the updates with respect to the solution for the issue. Thanks, Kalin VPSLAND.com Support VPSLAND _ Support Posted On: Jan 02 2010 06:14 AM Hello, Your server has been restarted and the connectivity has been verified. All the domain on the VPS are coming up fine now. Please let us know if you have any problems reconnecting to the server. Thanks, Rob VPSLAND.com Support XA Studio Posted On: Jan 02 2010 06:25 AM Thank you Rob. I will let the ticket status be open the next three days to make sure it is not a returning problem VPSLAND.com _ Support Posted On: Jan 02 2010 06:54 AM Hello, Thanks for your update. We are changing the status of the ticket from "open" to "onhold". You can reopen the same ticket when ever you need any assistance. Thank you, Daniel VPSLAND.com XA Studio Posted On: Jan 05 2010 03:19 PM The server is down again and needs to be restarted as fast as possible. I have monitored the server and it looks like it uses far to many ram on the sql server. Can someone please check why that is and is it possible to upgrade the ram? VPSLAND.com | Support Posted On: Jan 05 2010 04:00 PM Hello, I am escalating your issue to our senior admins so that they can assist you further. We will further keep you posted with the updates with respect to the solution for the issue. Thanks, Kalin VPSLAND.com Support VPSLAND - Escalations Posted On: Jan 06 2010 01:13 AM Hi, This should be resolved now. Please let us know if you require any further assistance. Thanks, Patrick Senior Support Engineer XA Studio Posted On: Jan 07 2010 08:21 AM The server is down again. Could support please restart the server and upgrade the ram so that we would get 3 gb ram instead of 2 so we can avoid this from happening again XA Studio Posted On: Jan 07 2010 01:19 PM is there anyone on this case? my hole company is down ATM. its rather important to get my websites back in the air so i can earn some money so i can pay for the server and ect VPSLAND.com | Support Posted On: Jan 07 2010 10:25 PM Hello, I am escalating your issue to our senior admins so that they can assist you further. We will further keep you posted with the updates with respect to the solution for the issue. Thanks, Kalin VPSLAND.com Support VPSLAND.com _ Support Posted On: Jan 08 2010 02:31 AM Hello, Your server has been restarted and the connectivity has been verified. Please let us know if you have any problems reconnecting to the server. Your VPS is already having 3Gb RAM. Thank you, Phil Senior Support Engineer XA Studio Posted On: Jan 12 2010 06:51 AM Server crash again and now my browsergame is on the server so the whole game is down!!!! This is a critical issue that needs support ASAP!!!!! My income depends on that game XA Studio Posted On: Jan 12 2010 11:06 AM come on guys. my whole company is loosing money and loyality. is this the support you can offer? then i have to move my vps's to another VPSLAND _ Support Posted On: Jan 12 2010 05:14 PM Hello, Your VPS is up and running. We have verified the server connectivity to your VPS from our end. Please provide correct password for your VPS, if you have any problem with internal connection on your VPS. Thanks, Rob VPSLAND.com Support XA Studio Posted On: Jan 14 2010 03:29 AM The server is down again today!!! It is not enought to just restart the server. We need to find out why the heck the server keeps going down. I am loosing customers every day!!! Our old server only had 1 gb ram and it wasn't down at all in that year we had it. Please restart the server as soon as posible and then see what the error is. Cant be right that the server is down every day! VPSLAND.com / Support Posted On: Jan 14 2010 09:05 AM Hello, I am escalating your issue to our senior admins so that they can assist you further. We will further keep you posted with the updates with respect to the solution for the issue. Thank you, Matt VPSLAND.com VPSLAND _ Support Posted On: Jan 14 2010 06:02 PM Hello, Your server has been restarted and the connectivity has been verified. Our senior admin is working on getting the continuous issue with the VPS resolved. Please let us know if you have any problems reconnecting to the server Thanks, Rob VPSLAND.com Support XA Studio Posted On: Jan 15 2010 07:20 AM The server is down again! VPSLAND.com - Sales Posted On: Jan 15 2010 07:33 AM Hello, I am escalating your issue to our senior admins so that they can assist you further. We will further keep you posted with the updates with respect to the solution for the issue. Thank you, Ross VPSLAND.com VPSLAND - Escalations Posted On: Jan 15 2010 01:13 PM Hi, This should be resolved now. Please let us know if you require any further assistance. Thanks, Patrick Senior Support Engineer XA Studio Posted On: Jan 19 2010 02:44 AM Dear Tech support Now the server is down again. its been down 7 times or so on less than a month. Could you please restart the server, see if you can find the error and give me one month for free cause this is just to much. My customers stopped buying gold in my browsergame cause they where affraid that the server is unstable and therefor they could loose thier gold on nothing. VPSLAND - Escalations Posted On: Jan 19 2010 01:48 PM Dear XA Studio We are working on the issue. We will further keep you posted with the updates with respect to the solution for the issue. Thanks, Patrick Senior Support Engineer VPSLAND.com _ Support Posted On: Jan 19 2010 10:45 PM Hello, We apologize for the inconvenience. Your server has been restarted and the connectivity has been verified. Please let us know if you have any problems reconnecting to the server. Please reopen this ticket at the time of renewal, so we can add compensation. Thank you, Phil Senior Support Engineer XA Studio Posted On: Jan 20 2010 05:09 AM The server is down again. You have crashed my 2 ½ years of work! All my players are leaving. Have nothing left! My company is going down and if its continues then we have to close down the company 1st feb!! WE SPEND TWO AND A HALF YEARS ON DEVELOPING THAT GAME! RESTART THE SERVER ASAP and give the server to 4 GB ram, do what ever it takes to make that server RUN!! VPSLAND.com - Sales Posted On: Jan 20 2010 06:53 AM Hello, I am escalating your issue to our senior admins so that they can assist you further. We will further keep you posted with the updates with respect to the solution for the issue. Thank you, Ross VPSLAND.com VPSLAND.com _ Support Posted On: Jan 20 2010 10:51 PM Hello, We apologize for the inconvenience. Your server has been restarted and the connectivity has been verified. Please let us know if you have any problems reconnecting to the server. The problem was with faulty RAM on the host server. We have now replaced all the RAM from the data center. Thank you, Phil Senior Support Engineer XA Studio Posted On: Jan 21 2010 08:48 AM Hey Phil It may cause the crash but the crash have happened EIGHT times in one month. I think the only apology is to give me 3 month with no cost. I have lost so many players and lost 8 days of income. VPSLAND.com | Support Posted On: Jan 22 2010 01:31 AM Dear XA, I am escalating your issue to our senior admins so that they can assist you further. We will further keep you posted with the updates with respect to the solution for the issue. Thanks, Kalin VPSLAND.com Support VPSLAND.com _ Support Posted On: Jan 22 2010 02:31 AM Hello, I have added 1 month free service to your subscription. As per the SLA we can give 1 month of service only. Let us know if you need further assistance. Thank you, Phil Senior Support Engineer XA Studio Posted On: Jan 22 2010 06:48 AM The server is down again. I will let my lawyer contact you guys Make the server run until then, it cant be so hard VPSLAND.com - Sales Posted On: Jan 22 2010 07:02 AM Hello, I am escalating your issue to our senior admins so that they can assist you further. We will further keep you posted with the updates with respect to the solution for the issue. Thank you, Ross VPSLAND.com VPSLAND - Escalations Posted On: Jan 22 2010 09:51 AM Hi, This should be resolved now. Please let us know if you require any further assistance. Thanks, Patrick Senior Support Engineer XA Studio Posted On: Jan 23 2010 01:19 PM The server is down again. Please tell me if this amuze you guys. I spend 664451,83$ on developing a browsergame you you just made my company close VPSLAND.com / Support Posted On: Jan 23 2010 08:36 PM Hello, I am escalating your issue to our senior admins so that they can assist you further. We will further keep you posted with the updates with respect to the solution for the issue. Thank you, Matt VPSLAND.com VPSLAND.com _ Support Posted On: Jan 23 2010 11:50 PM Hello, We deeply apologize for the inconvenience. Your server has been restarted and the connectivity has been verified. Please let us know if you have any problems reconnecting to the server. Thank you, Phil Senior Support Engineer XA Studio Posted On: Jan 25 2010 03:17 AM SERVER IS DOWN AGAIN VPSLAND _ Support Posted On: Jan 25 2010 05:12 AM Hello, Your VPS is up and running. We have verified connectivity to your VPS from our end. Thanks, Rob VPSLAND.com Support XA Studio Posted On: Jan 26 2010 08:08 AM HEEEEEEEY guess what! The server is down again. I know that its only been like 10 - 20 times on a month! WOHU Anyone that could be interessed in destroying my company? ooh no need. We have VPSland to do that for us. VPSLAND.com - Sales Posted On: Jan 26 2010 08:17 AM Hello, I am escalating your issue to our senior admins so that they can assist you further. We will further keep you posted with the updates with respect to the solution for the issue. Thank you, Ross VPSLAND.com VPSLAND - Escalations Posted On: Jan 26 2010 09:29 AM Dear XA Studio We are sorry for the inconvenience that has been caused to you. The ongoing issue is caused by hardware failure. Fyi, We have replaced the total RAM that was configured on the node. We can migrate your server to a new node. We assure you of better uptime in this case. In this process the IP address of your old VPS will change and you will have to re-upload your data. Awaiting for response. Thanks, Patrick Senior Support Engineer XA Studio Posted On: Jan 26 2010 02:00 PM That would take my developer 8 hours to upload everything once again. That is a total cost for me of 300$ because vps land can give what they deliver? Vpsland will ofcause pay that to show the appology for letting me down time after time after time, right? XA Studio Posted On: Jan 26 2010 02:07 PM Sorry, for that aweful sentence. It takes 8 hours for my developer to setup the database, iis and copy all files once agian. that cost me a total of 300$. And that is what i should pay because vpsland cant give what they promissed? Vpsland have costed me ALOT since we moved. i thinks its about time that vpsland shows ME that you guys want me as a customer and pay the 300$ to my developer XA Studio Posted On: Jan 27 2010 02:48 AM Server is down again! VPSLAND.com / Support Posted On: Jan 27 2010 02:18 PM Hello, We are working on your issue and will update you on this ticket once your server gets back online. Meanwhile we appreciate your patience and understanding in this regards. Thank you, Matt VPSLAND.com VPSLAND.com _ Support Posted On: Jan 27 2010 11:53 PM Hello, We can move your server to a new node. We assure you of better uptime in this case. In this process the IP address of your old VPS will change and you will have to re-upload your data. Thank you, Phil Senior Support Engineer XA Studio Posted On: Jan 28 2010 04:22 AM The server is down again! I cant even get my data out of the server and reupload it, cause i dont have time to get the data before its down again. What about that you guys restart the server, make a backup of everything and then restore the backup to the new note You are now chatting with VPSLAND.com Sales XA Studio: escalate RPQ-900817 VPSLAND.com Sales: Welcome to live chat. This is Ross. How may I assist you? VPSLAND.com Sales: Okay, let me check it first. XA Studio: how the hell can you guys live with yourselves? "All VPS servers are hosted on enterprise grade multi-core Hardware with a minimum of 24GB RAM and offer a 99.9% uptime guarantee." <--- that is 99,9% bullshit and im pretty sure that is 100% iligal to make false advertisment VPSLAND.com Sales: Your ticket has been escalated to our admins. XA Studio: thanks but that is fucking not enough. It was "fun" the 1st and 2nd time. now my server is down every fucking day!!! what happened with MY guarantee? XA Studio: what do i get for you guys cant keep what you promissed? XA Studio: "Sure our servers is 99,9% uptime guarntee, and if not... then you dont get shit beside loosing customers XA Studio: i am so pissed that i would be looking forward to forward this and all the other conversations made between vps and me XA Studio: to my lawyer VPSLAND.com Sales: XA Studio, we will move your VPS to any other stable node, if possible. Our admins will do it for you as replied in ticket. XA Studio: yeee after the fucking 14nd time! XA Studio: its all over. i lost my company and my customers XA Studio: and i get a new vps? WOHU i really apreaciate that XA Studio: not VPSLAND.com Sales: I apologize for the inconvenience you faced, but as a sales-person, it's beyond my control. Our admins are looking into this issue. XA Studio: get the fucking admins to call me and if they have 2 speedlimits then use the fastest. They can call and i will make sure to sue your company to the ground if they dont call XA Studio: bye ross XA Studio: do me that favour and get them to call XA Studio: NOW